For lash and brow
The infill cycle runs itself, lash by lash.
Long appointments, patch tests and fills, all kept on time.
Fills, tests, aftercare
Patch tests, fill timing, care notes, and policies stay in rhythm.
Meanwhile, between infills
She came back at four weeks.
Retention gets the blame
A patch test from when?
Nothing to show the insurer
Aftercare never went out.
Free rebuild next visit
Inside the product
Her map, her patch test, on the record.
The map you used last time, ready before she sits down.
Everything lands in one inbox
- Messages
- Inquiries
Two-way communication - their reply lands back in the same thread, and your answer goes out from it.
Bec Nguyen
Volume client · with you since 2024
22
Visits
3 weeks
Usual gap
8 Apr
Last visit
- Lash map
- 8-10-12 · cat eye
- Patch test
- No reaction · 2 Feb
- Set
- Volume 0.07 · D curl
- Next fill
- 29 Apr · 9:00am
Internal note
Waters up fast in the inner corner - keep 8mm short there.
Fill cycle
How retention stops being your fault.
Half your revenue depends on the fill cycle repeating.
Fills
Nudges before they drift
Every client drifts at their own pace, so Magic preps each fill reminder on their usual gap. Brow lamination runs longer: regrowth at about six weeks, nudge drafted at week five.
Map
Her map comes back with her
The map you used last time sits on her record with the patch test and the care notes, so a fill starts from what you actually did, not from memory.
Care
Aftercare without extra admin
The right care note can be drafted right after the appointment, ready to send while the details are fresh.
Rules
Tests and policies stay visible
Patch tests, deposits, and no-show rules can be part of the flow instead of a memory test.
Every infill rebooked before it lapses.
A full set, and the three weeks after it.
They hear from you when it helps, not when it is desperate.
Magic drafts, you approve
Hi Bec, coming up on week 3 for your volume set. Tuesday 11am for a fill before it thins out?
The studio
Lash by lash, on schedule.
Long, careful chair time
The difference
Precision services need precise follow-up.
Stay personal without tracking every fill by hand.
Manual
Everything depends on memory
Patch tests, fills, and aftercare all sit in notes and DMs.
Magic
The cycle is visible
Timing, rules, care, and reminders stay connected to the client.
Answers before you ask.
Can I keep each client's lash map?
Yes. The map sits on her record beside the patch test, the care notes and what you charged, so the next fill starts from what you actually did last time.
Does it know fill timing per client?
Yes. Each client's usual gap between visits sits on their record, so a two-week client and a three-week client get nudged on their own clock.
Where do patch tests live?
On the client record, next to their bookings, so you can check test status before confirming the appointment.
Will it message clients on its own?
No. Magic drafts fill reminders and aftercare; every message waits for your approval and goes by SMS or email.
Can deposits back up my no-show policy?
Yes. Deposit terms sit on the booking, so the policy is set when the time is held, not argued about after.
What's the catch?
There isn't one. The move itself is free with no card. For the first 100 businesses, setup and migration are done for you end to end, and your client list stays yours.
Keep going